Returns & Cancellation

Refunds and cancellation.

Last updated: 21 January 2026

1. 30-Day Money-Back Guarantee

1.1 SyncSuite offers a 30-day money-back guarantee for all new customers. If you are not satisfied with our services within the first 30 days of your subscription, you may request a full refund.

1.2 To request a refund under the 30-day money-back guarantee, you must contact us within 30 calendar days from the date your subscription began. Please include your account details and the reason for your request to help us improve our services.

1.3 Refunds will be processed within 10 business days of approving your request.

1.4 This guarantee applies only to the initial subscription period and does not apply to renewals or subsequent billing cycles.

2. Subscription Cancellation Policy

2.1 For customers on a monthly subscription plan, we require one month’s notice for cancellation. You must provide this notice before your next billing cycle to avoid further charges. This does not account for any previous in person agreements on minimum subscription length.

2.2 To cancel your subscription, please contact us at Toby.James@expand-media.co.uk or use the cancellation feature in your SyncSuite account settings. Your cancellation request must include your account details and be submitted no later than one month before your desired cancellation date.

2.3 Upon cancellation, you will retain access to SyncSuite services until the end of your current billing cycle. No partial refunds will be issued for unused portions of a billing cycle.

3. Exclusions and Limitations

3.1 The 30-day money-back guarantee and cancellation policy do not apply to:

  • Add-on purchases or custom services provided outside the standard subscription plan.
  • Accounts that violate SyncSuite’s Terms and Conditions or acceptable use policies.

3.2 SyncSuite reserves the right to deny refund requests or subscription cancellations that do not comply with this policy.

4. Changes to This Policy

4.1 Expand Media may update this policy from time to time. Changes will be posted on our website, and you will be contacted with any updates. The updated policy will take effect immediately upon posting.

4.2 Continued use of SyncSuite after updates constitutes acceptance of the revised policy.

5. Consumer Rights Compliance

This policy doesn’t affect your statutory rights under the Consumer Rights Act of 2015 or the Consumer Contracts Regulations of 2013. You have the right to cancel your subscription at no cost within 30 days of entering the contract, unless otherwise agreed by both parties. To exercise this right, email us at the contact found below. For more details on your rights, visit the UK Government’s consumer rights website.

6. Other Services

Set up costs, third party fees and on-going work for all marketing services seperate to SyncSuite, such as Meta advertisement campaigns and Website management, are non-refundable. You may however cancel any subscription to these services in accordance with the SyncSuite cancellation terms. This does not account for any minimum subscription length agreed prior. Services will remain active until the end of the current billing cycle upon cancellation.

Contact

If you have questions about our Terms and Conditions, Privacy Policy or Returns and Cancellation Policy, please contact us at: