Terms and Policies

Terms and Conditions for Expand Media, Last Updated: 21/01/25

Welcome to SyncSuite! These Terms and Conditions (T&Cs) govern your use of the SyncSuite platform and other provided services where applicable, operated by the team at Expand Media. By accessing or using SyncSuite, you agree to these T&Cs. If you do not agree, you must not use the Platform.

1. Introduction

1.1 SyncSuite provides CRM, marketing automation, and business management tools tailored to businesses, including golf clubs.

1.2 These T&Cs apply to all users of SyncSuite, including individuals, businesses, and organizations.

1.3 By creating an account or using SyncSuite, you confirm that you are at least 18 years old and authorized to agree to these T&Cs on behalf of your organization (if applicable).

2. Account Registration and Use

2.1 You are required to create an account to use SyncSuite. All information provided during registration must be accurate and up to date.

2.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

2.3 You must notify us immediately of any unauthorized use of your account or security breach.

2.4 We reserve the right to suspend or terminate accounts that violate these T&Cs or our acceptable use policies.

3. Services Provided

3.1 SyncSuite offers tools for managing customer relationships, automating marketing activities, tracking opportunities, and engaging with leads.

3.2 We do not guarantee uninterrupted service, but we strive to maintain high availability and minimise downtime.

3.3 Some features may depend on integrations with third-party tools. Your use of these tools is subject to their respective terms.

4. Payment Terms

4.1 SyncSuite operates on a subscription model with fees outlined during account setup.

4.2 Payments are due in advance for each billing cycle. Accepted payment methods include credit/debit cards.

4.3 Failure to pay on time may result in account suspension or termination.

4.4 Refunds are only available as explicitly stated in our refund policy or as required by applicable law.

5. User Obligations

5.1 You agree to use SyncSuite only for lawful purposes and in compliance with all applicable laws and regulations.

5.2 You may not use SyncSuite to send unsolicited communications ("spam") or to store or distribute unlawful or harmful content.

5.3 You are responsible for ensuring that any content you upload or share via SyncSuite complies with these T&Cs and does not infringe third-party rights.

6. Data Privacy and Security

6.1 Your use of SyncSuite is subject to our Privacy Policy, which explains how we collect, use, and protect your data.

6.2 We implement reasonable measures to safeguard your data but cannot guarantee absolute security.

6.3 You are responsible for ensuring the security of data you store on the Platform, including maintaining backups as needed.

7. Intellectual Property

7.1 All content, branding, and software associated with SyncSuite are exclusive property of Expand Media and GoHighLevel.

7.2 You may not reproduce, distribute, modify, or reverse-engineer any part of SyncSuite without prior written consent.

7.3 Any content you upload remains your property, but you grant us a license to use it for the purpose of providing services to you.

8. Service Availability

8.1 SyncSuite may experience downtime for maintenance or unexpected interruptions. We will provide advanced notice for scheduled maintenance whenever possible.

8.2 We are not liable for any loss or damages resulting from service interruptions.

9. Liability and Disclaimers

9.1 To the maximum extent permitted by law, Expand Media disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

9.2 We are not liable for indirect, incidental, or consequential damages, including loss of profits, revenue, or data.

10. Third-Party Services

10.1 SyncSuite may integrate with third-party tools. We are not responsible for the functionality, availability, or terms of these tools.

10.2 Your use of third-party tools is governed by their respective terms and conditions.

11. Termination

11.1 You may terminate your account at any time by contacting us.

11.2 We reserve the right to suspend or terminate your account for violations of these T&Cs or misuse of SyncSuite.

11.3 Upon termination, your access to SyncSuite will be revoked, but you remain responsible for any outstanding payments.

12. Modifications to the T&Cs

12.1 We may update these T&Cs periodically. Changes will be posted on our website and become effective upon posting.

12.2 Continued use of SyncSuite after updates constitutes acceptance of the revised T&Cs.

13. Governing Law

13.1 These T&Cs are governed by the laws of The British Government. Any disputes will be resolved in the courts of England and Wales. We uphold all legalities required including GDPR, and the Consumers Rights Act of 2015.

14. Other Services

14.1 In addition to SyncSuite, we also offer marketing services, including but not limited to website management and Meta-advertisement campaigns. These services are also subject to separate agreements and terms, which will be outlined upon engagement. For all applicable, the terms and conditions outlined in this document also apply to these additional marketing services. By utilising these services, you acknowledge and agree to comply with any additional terms provided. While we strive to deliver exceptional service, we do not guarantee specific outcomes from marketing efforts, as they may depend on various factors beyond our control, such as market conditions, audience behaviour, and platform policies.

15. Force Majeure Clause

We are not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, power outages or internet failures. Obligations are suspended for the duration of such events.

Expand Media Privacy Policy

Last Updated: 21/01/25

At Expand Media, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our platform (SyncSuite) and other marketing services. By using our software and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We can access and/or collect the following types of information:

1.1 Information You Provide Directly•

Account Information:

Name, email address, phone number, business name, and payment details provided during account registration or subscription setup.•
Content:

Data you upload or input into SyncSuite, including customer details, communication logs, and other CRM-related information.

1.2 Information We Collect Automatically•
Usage Data:
Information about your interaction with the Platform, such as pages viewed, features used, and time spent on the Platform.•
Device Data:
Information about the device you use to access SyncSuite, including IP address, browser type, and operating system.

1.3 Information from Third Parties•
If you integrate third-party tools with SyncSuite, we may receive additional data based on those integrations, as governed by the respective third-party’s privacy policy.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 To provide and improve our Services, ensuring functionality and enhancing user experience.

2.2 To process payments and manage your subscription.

2.3 To communicate with you regarding your account, updates, and promotional offers.

2.4 To maintain security and prevent unauthorized access or misuse of the Platform.

2.5 To analyse usage trends and perform research for business development purposes.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information under the following circumstances:

3.1 With Service Providers:
To third-party vendors who assist us in delivering our Services, such as payment processors, hosting providers, and email communication tools.

3.2 As Required by Law:
To comply with legal obligations, enforce our Terms and Conditions, or protect our rights and the safety of others.

3.3 With Your Consent:
When you provide explicit consent to share your information for specific purposes.

4. Data Retention

We retain your information for as long as necessary to provide our Services or comply with legal obligations. Upon termination of your account, we may retain data for a limited time to address disputes or enforce our policies.

5. Your Privacy Rights

You have the following rights concerning your personal information:

5.1 Access and Correction:
You can access and update your personal information through your SyncSuite account.

5.2Deletion:
You may request the deletion of your data, subject to legal or contractual obligations.

5.3 Opt-Out:
You can opt-out of receiving marketing communications by following the unsubscribe link in our emails or updating your preferences in your account settings.

6. Data Security

We implement industry-standard security measures to protect your information. However, no system can guarantee complete security, and you use our Platform at your own risk.

7. Cookies and Tracking Technologies

SyncSuite uses cookies and similar technologies to enhance user experience and analyse Platform performance. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

9. Further Privacy and Data Protection

Your use of SyncSuite and our marketing services is subject to our privacy policy, which explains how we collect, use and protect your personal data in compliance with applicable laws, such as GDPR and the Data Protection Act of 2018. By usng our platform and services, you consent to to the use of your data outlined in the privacy policy. This includes the sharing of your data with third-parties, for services such as Meta advertisement campaigns. Where applicable, we ensure appropriate safeguards are in place for data transfers outside the UK.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the revised policy will take effect immediately upon posting. If you have any questions regarding our privacy policy, please contact us at [email protected]

SyncSuite Returns and Cancellation Policy

Last Updated: 21/01/25

At SyncSuite, we strive to ensure customer satisfaction by providing reliable and efficient services. This Returns and Cancellation Policy outlines your rights and obligations regarding refunds and subscription cancellations.

1. 30-Day Money-Back Guarantee

1.1 SyncSuite offers a 30-day money-back guarantee for all new customers. If you are not satisfied with our services within the first 30 days of your subscription, you may request a full refund.

1.2 To request a refund under the 30-day money-back guarantee, you must contact us within 30 calendar days from the date your subscription began. Please include your account details and the reason for your request to help us improve our services.

1.3 Refunds will be processed within 10 business days of approving your request.

1.4 This guarantee applies only to the initial subscription period and does not apply to renewals or subsequent billing cycles.

2. Subscription Cancellation Policy

2.1 For customers on a monthly subscription plan, we require one month’s notice for cancellation. You must provide this notice before your next billing cycle to avoid further charges. This does not account for any previous in person agreements on minimum subscription length.

2.2 To cancel your subscription, please contact us at [email protected] or use the cancellation feature in your SyncSuite account settings. Your cancellation request must include your account details and be submitted no later than one month before your desired cancellation date.

2.3 Upon cancellation, you will retain access to SyncSuite services until the end of your current billing cycle. No partial refunds will be issued for unused portions of a billing cycle.

3. Exclusions and Limitations

3.1 The 30-day money-back guarantee and cancellation policy do not apply to:•
Add-on purchases or custom services provided outside the standard subscription plan.• Accounts that violate SyncSuite’s Terms and Conditions or acceptable use policies.

3.2 SyncSuite reserves the right to deny refund requests or subscription cancellations that do not comply with this policy.

4. Changes to This Policy

4.1 Expand Media may update this policy from time to time. Changes will be posted on our website, and you will be contacted with any updates. The updated policy will take effect immediately upon posting.

4.2 Continued use of SyncSuite after updates constitutes acceptance of the revised policy.

5. Consumer Rights Compliance

This policy doesn't affect your statutory rights under the Consumer Rights Act of 2015 or the Consumer Contracts Regulations of 2013. You have the right to cancel your subscription at no cost within 30 days of entering the contract, unless otherwise agreed by both parties. To exercise this right, email us at the contact found below. For more details on your rights, visit the UK Governments consumer rights website.

6. Other services

Set up costs, third party fees and on-going work for all marketing services seperate to SyncSuite, such as Meta advertisement campaigns and Website management, are non-refundable. You may however cancel any subscription to these services in accordance with the SyncSuite cancellation terms. This does not account for any minimum subscription length agreed prior. Services will remain active until the end of the current billing cycle upon cancellation.

Contact Information

If you have questions about our Terms and Conditions, Privacy Policy or Returns and Cancellation Policy, please contact us at

Email: [email protected]

Phone number: 07401 282 956